How Can We Help?
How often should I wash my brushes?
How do I properly use my brushes?
Where can I learn more about makeup?
How do I return an item?
Do I pay for return shipping?
Can I return used brushes?
How long do Pirouette Professional brushes last?
Where else can I buy Pirouette Professional brushes?
What materials are the Pirouette Professional brushes made from?
What is the difference between vegan and animal-hair brushes?
Do animals get hurt in the making of animal-hair brushes?
How often should I wash my Pioruette brushes?
The 100% Pirouette Guarantee!
We’re only happy when you’re happy. Though we doubt that you’d want to return Pirouette Professionals after you’ve had a chance to own a set, but we totally understand that there are situations where you may inquire about a refund or exchange. We would be pleased to accommodate a return or exchange within 30 days from your purchase date, but ONLY if the brushes have been unopened and unused.
How do I return/exchange my item?
Please contact us at firstname.lastname@example.org within 30 days from your purchase date, and we’ll send you a Return Merchandise Authorization (RMA). We will then provide you with a return address in Toronto, Canada, where you can ship your UNOPENED package to. Only after you have contacted us and have received your RMA, you can proceed with the return. Please keep in mind the following:
Do I pay for my own shipping when returning/exchanging an item?
Yes, you are responsible for your own return/exchange shipping costs. Please don’t forget to get a tracking number from your courier, as we cannot be responsible for any lost exchange items. Make sure to mark your package with “Return, No Duties”.
Can I return/exchange used brushes?
Since makeup brushes are a hygienic product, we have a very strict policy about NOT ALLOWING opened brushes to be exchanged. This is a question of hygiene, which we take very seriously. You’ll notice similar and even stricter exchange policies with the other makeup brush brands within the industry.
Usage & Care
How can I best take care of my Pirouette Professional makeup brushes?
It’s important to treat your Pirouette Professional makeup brushes with love and care. This is important for both the life of your brushes as well as the loveliness of your complexion.
How often should I wash my Pirouette Professional makeup brushes?
Depending on how often you use your Pirouette Professionals, you should give them a thorough shampoo wash once every 1 or 2 weeks. If you use them every day, then washing them once a week would be best. If you use them only a few times a week, then 2 weeks would be best. However, make sure to wash your foundation, concealer and lip color brushes after every use, given that they're used for cream-based products. Here’s a video we created, which will demonstrate how to best care of your Pirouettes.
How do I properly use my Pirouette Professional makeup brushes?
It’s understandable that unless you’re a professional makeup artist, it’s sometimes hard to know how exactly to use each and every makeup brush out there. However, you’ll notice the dramatic difference in the quality of your makeup application and overall skin, once you begin using each brush for what it’s meant for. In order to make it easy for you (and yes, its super easy!), watch our tutorial on using each Pirouette Professional brush in the 18 set collection:
Where can I learn how to apply makeup with professional makeup brushes?
The various looks we can achieve with makeup are endless. There are many sources for you to learn how to correctly apply makeup on and how to create beautiful makeup looks, all on your own. Come visit the Pirouette Makeup channel on YouTube for a collection of detailed and very helpful makeup tutorials with Pirouette Professional brushes and cruelty-free makeup.